Privacy Policy

Last updated: July 2026

This Privacy Policy explains how Chelsea Reeder, operating as Loan Officer Chels through Community Mortgage Solutions LLC, dba Motto Mortgage Community Solutions (NMLS# 2629349), collects, uses, and protects information from visitors and users of this website ("Site"). By using this Site, you acknowledge that you have read and understand this Privacy Policy.

Information We Collect

Information You Provide

When you submit a form on this Site (such as the Refi Watch List or Pre-Qualification form), we collect information you provide directly, which may include:

Your name, email address, and phone number
Property state, purchase timeline, or refinance details
Any additional information shared in the course of a loan application, which may include social security number, credit history, employment history, and other financial information

Automatically Gathered Information

This Site automatically collects your browser type and browser software version to tailor the presentation of the Site to your platform and to maintain a record of activity on the Site. We may use cookies to enable unique preferences and to track usage trends and patterns. You always have the option of disabling cookies via your browser preferences; if you disable cookies, some parts of the Site may not function as effectively. Our web server software records a log file of IP addresses that access the Site. We do not ordinarily link IP addresses to nonpublic personal information, but may use them to enforce our Terms of Service or protect the Site.

How We Use Your Information

To respond to your inquiry and follow up regarding mortgage products and services
To evaluate your eligibility for pre-qualification or refinancing
To send you relevant updates you've requested, such as refinance rate monitoring
To comply with applicable laws, regulations, and legal processes, and to maintain records for regulatory and compliance purposes

Consent to be contacted: By providing a telephone number and/or email address and submitting a form on this Site, you consent to be contacted by SMS text message, to receive calls, and/or emails for mortgage services, which may contain updates, offers, and other promotional and marketing communications from Community Mortgage Solutions LLC, Motto Mortgage Community Solutions, even if your number is on a federal, state, or internal Do Not Call List. Calls/texts may be sent with an automated system and/or with an artificial or prerecorded voice. Consent is not a condition of purchase. Message frequency varies. Standard data and messaging rates may apply. Reply STOP to opt out of further messaging.

How We Share Your Information

With affiliates: We do not share your information with affiliates.

With third parties, for marketing purposes: We do not share data with third parties for marketing or promotional purposes. Your consent to contact and your mobile information will not be shared with non-Motto third parties or affiliates for marketing purposes.

As necessary to obtain credit approval for your loan: We share information with lenders, underwriters, and service providers involved in processing your loan, as required to complete the transaction, and as required by law.

GLBA Notice — How We Protect Your Nonpublic Personal Information

As a licensed mortgage broker, Chelsea Reeder and Community Mortgage Solutions LLC, dba Motto Mortgage Community Solutions, are subject to the Gramm-Leach-Bliley Act (GLBA), which governs how financial institutions handle consumers' nonpublic personal information (NPI). We maintain physical, electronic, and procedural safeguards to protect your nonpublic personal information, and only individuals who need access to your information to perform their job responsibilities are authorized to access it.

How We Respond to Browser "Do Not Track" Requests

Industry standards for handling "Do Not Track" browser requests are still evolving, and there is currently no established standard for responding to them. We do not currently have a protocol in place that allows you to opt out of tracking through a "Do Not Track" browser setting. If you have questions about our tracking practices, please contact us directly.

Correcting or Updating Your Information

To correct or update your information, or to ask what information we have on file, please contact us using the information below.

Children's Privacy

This Site is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

Contact Us

Chelsea Reeder
Phone/text: 864-539-2460
Email: chelsea.reeder@mottomortgage.com